Escatawpa Water Department - Pay Bill, Contact, Address & Services
Everything you need for Helena Utility District — serving 497 residents in Escatawpa, MS.
497
Residents Served
135
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
Escatawpa Water Department Address
Escatawpa, MS 39552
Local Tip: Street parking near Escatawpa municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
Escatawpa Water Department Contact
Customer Service
(228) 475-6600
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your Escatawpa Water Bill Online
Visit the Official Payment Page
Go to the Helena Utility District website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
Escatawpa Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 Escatawpa Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
Escatawpa accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into Escatawpa? Contact Helena Utility District at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within Escatawpa? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in Escatawpa
Water Leak
Notice water pooling near the street or sidewalk? Call Helena Utility District immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. Escatawpa will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (228) 475-6600 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
Escatawpa Water Billing & Fees
Escatawpa Water Department FAQ
Visit the official Helena Utility District payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach Helena Utility District at (228) 475-6600. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
Helena Utility District is located at P O Box 1100, Escatawpa, MS 39552.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Many utilities accept past-due payments online, but reconnection timing varies. If your service is disconnected or scheduled for shutoff, call (228) 475-6600 before relying on portal timing.
Call Helena Utility District immediately at (228) 475-6600. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact Helena Utility District at (228) 475-6600 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.